Trust Center

Welcome to the Dora AI, Inc. Trust Center. Dora AI, Inc. specializes in AI agents for solutions engineering. This Trust Center provides a comprehensive overview of our commitment to security, privacy, and compliance, detailing the practices and controls we have in place to protect your data and maintain your trust.

At Dora AI, Inc., we understand the critical importance of safeguarding information. Our approach to trust is built on a foundation of robust policies and continuous monitoring. We employ secure storage mechanisms for sensitive digital and physical data, restricting access to authorized personnel. Physical access to our facilities is also controlled through surveillance mechanisms to deter and detect unauthorized entry.

Our commitment to security extends to our operational practices. We have a documented Vendor Management Policy that outlines requirements for managing relationships with third-party vendors throughout their lifecycle. We also actively monitor our critical vendors and service providers, reviewing their compliance reports against industry frameworks like SOC 2, ISO, and PCI DSS at least annually. Internally, we utilize compliance automation software for continuous monitoring of our controls.

Data protection is a core principle at Dora AI, Inc. We have a comprehensive Data Classification, Handling and Retention Policy that defines how data is categorized and protected, with a strong emphasis on restricting sensitive data to approved and secure storage locations and prohibiting its storage on end-user devices. Our Acceptable Use Policy further reinforces these practices, guiding employees on the secure handling of devices, sensitive information, and system access credentials. We are committed to protecting Personally Identifiable Data (PII) in compliance with privacy regulations such as GDPR and CCPA.

Our information security program is designed for continuous improvement, aiming to keep pace with evolving threats and industry best practices. This program is supported by a suite of detailed policies covering areas such as access control, asset management, network security, encryption, risk management, incident management, and business continuity. We also make our privacy commitments clear through our Privacy Policy and outline our responsibilities to users in our Terms of Service.

This Trust Center serves as a central resource for understanding how Dora AI, Inc. maintains a secure and trustworthy environment for our customers and partners.